ACD Queue realtime stats 1

[MyrtleBeachGeek]

What program can i buy for my option 81c to give my reservations manager the ability to see Avg wait time, Avg Call time, Number of calls handled Etc. In real time on a computer or TTY Screen?



Thanks for all Your Help.


MB Geek

 

[luv2ski]

symposium

ONLY 21 WEEKS TILL SKI SEASON STARTS

 

[Reusser]

if you have a tty port avaiable you could setup a supervisor terminal which has a real time display

 

[81Charlie]

Avotus has a stand alone Call Center product.

http://www.avotus.com/site/sub_prodservices/icm-nortel_specific_modules.html

 

[johnpoole]

symposium gives your sup not only real time stats but also graphs and reports on demand or scheduled. the sup can drag and drop agents to different que's to keep up with demand and routing can be done by skill sets. not cheap but very acd friendly


john poole
bellsouth business
columbia,sc

 

[Pir8Radio]

Is there a way to have the DISPQUE key refresh its self? Right now on my agent phones, i can hit that key and get the current stats, calls waiting ect... but is there anyway to automate it.. so its sorta real time?

Thanks

 

[wdhb]

There used to be a product called Q Watch that used a M2xxx phone emulation & basically every few seconds would simulate pressing the DISP Q key & output the data to a reader board or PC screen.

 

[johnpoole]

mrytlebeech..got a free hotel room, i'll be down your way sat sometime...ha

john poole
bellsouth business
columbia,sc