ACD QUEUE NCFW 9-1-XXX-XXX-XXX OVER PRI CONVERTED TO SIP

[AELMAN]

Is there anyway to map a CLID to a ACD queue that is NCFW to an outsided line. When calling into the DID through SIP and going out on a PRI coverted to SIP the number is blocked because it is not sending a CLID. See Trace Example

DCH 16 UIPE_OMSG CC_SETUP_REQ REF 00003554 CH 25 12 TOD 9:46:45 CK FC421F01
PROGRESS: INTERWORKING WITH PRIVATE WORK
CALLING #:NO DIGIT NUM PLAN: UNKNOWN TON: UNKNOWN
CALLED #:XXXXXXXXXXX NUM PLAN: E164 TON: NATL

DCH 16 UIPE_IMSG CC_REJECT_IND REF 00003554 CH 25 12 TOD 9:46:45 CK FC421FCE
CAUSE: #100 - INVALID IE CONTENTS

DCH 16 UIPE_OMSG CC_SETUP_REQ REF 00003555 CH 25 11 TOD 9:46:47 CK FC422F02
CALLING #:XXXXXXXXXX NUM PLAN: E164 TON: NATL
CALLED #:XXXXXXXXXXX NUM PLAN: E164 TON: NATL

DCH 16 UIPE_IMSG CC_REJECT_IND REF 00003555 CH 25 11 TOD 9:46:47 CK FC422FEC
CAUSE: #100 - INVALID IE CONTENTS

 

[janaya]

if you are on 7.5, i believe there is a patch for this. Update your deplist and try again.

John Anaya
Signet6 Network Sciences
ACSS/ACIS - CS1000 Rls 7.5/Call Pilot 5
ACSS/ACIS - SME - IP Office 8.0
APSS/APDS - Avaya UC Services

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