i recently upgraded a CS1000e from 4.5 to 7.0 and prior to the upgrade, calls transfered from a queue to another phone would display the queue name defined in LD 95. Now when a call is transfered the only thing displaying is the agent ID. Has anyone seen this? CNDA and DNDA are adjusted accordingly.
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ACD queue name not displaying on transfered calls
- Thread starter galfsalot
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