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ACD queue information

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nortel23

nortel23

Technical User
Jul 21, 2006
92
US
I have a Nortel 81c switch. I have no symposium or reporting. Can queue information be displayed on a supevisors phone. Ex. Number of agents in queue, calls backed up in queue etc.
 
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If you add a call wait key on their phone, they can see amount of calls pegged in queue, but not agents in queue,.
 
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KEY xx DWC yyyy (DWC = display waiting calls in Queue)

yyyy = the ACD QQueue DN

Must have CLS SUP to work
 
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