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ACD queue: how to delay next call

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glarkin

glarkin

IS-IT--Management
Feb 26, 2002
175
US
On Release 25 is there a way to program an ACD queue so the agent, once they complete their call, will not have another call presented for a short period of time (20-30 seconds) so they can finish the data entry from their previous call? Management wants this feature but I keep telling them that's what the NOT READY key is for. Thanks for your input.

Greg
 
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DUH...a look in the ACD manual directed me toward the FCFT setting. Sorry for the dumb question! I should have looked before I lept.

Greg
 
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There is one word for it:

First read the ntp"s

Succes whit programming.
 
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