Hi,
I have a ACD group with a couple of members.
Now there is a question for the statistics of CCM.
A user with no own phone uses a phone in the weekend for answering calls.
Is it possible to configure something in the MD110 that when he logs on to a phone it will be shown in CCM on his name instead of the normal user on this phone?
I have a ACD group with a couple of members.
Now there is a question for the statistics of CCM.
A user with no own phone uses a phone in the weekend for answering calls.
Is it possible to configure something in the MD110 that when he logs on to a phone it will be shown in CCM on his name instead of the normal user on this phone?