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ACD question

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TJ79

Technical User
Dec 2, 2003
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Hi,

I have a ACD group with a couple of members.
Now there is a question for the statistics of CCM.
A user with no own phone uses a phone in the weekend for answering calls.
Is it possible to configure something in the MD110 that when he logs on to a phone it will be shown in CCM on his name instead of the normal user on this phone?
 
And then just a generic extension or?

with AUCOI:AUTH=?,CILCOD=??,cat=xx,check=yes?

Auth is then the weekenduserextension?
CILCOD has to be the phone that he logs into or?
 
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