ACD Que number sets to DND

[ulforv]

Hi.

system is 3300, software 6.0 PR1

In this system i have a ACD que thats number ends up in status DND. this has happend now 2 times in the period of 3 weeks. what can be cousing this?
any good idés for me to check?

Regards.

 

[619Tech]

Is it possible someone is entering the remote DND feature code? Also the MiCC client has the ability to put Q's into DND if you have it deployed.

 

[warlockcode]

Check your ACD codes and see if they do not match up or closely related with the remote DND feature access codes. Also your extension & group & path numbers should be in a complete range from your port numbers.

Issue could be a user is dialling the wrong code, and end up in dialling the - I had this experience once.

 

[warlockcode]

If that does not solve it, then just disable DND from CoS.

 

[ulforv]

Hi.

I have looked at the logs to see if i can find this thing in the logs, but nothing there. The agent uses DND in their COS and the do not use the MiCCM client, i Will disable the option Remote DND in the cos that is in use to see it this solvs the problem.

Regards

UO