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ACD prompt OBPT

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ewaver

ewaver

IS-IT--Management
Jul 15, 2005
41
CA
What does OBPT stand for? Is it a timer? What does it do ? What units is it ?
Thanks.
 
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if obtn =yes then an agent hears a tone when being monitored via a supervisor..

john poole
bellsouth business
columbia,sc
 
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..go further down Ovl 23 John.....
 
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