ACD Programming on MCD release 8.0

[kwbMitel]

So, It's been a while since I've programmed any call centers and I'm finding that assigning the ACD option to a phone is rather difficult these days.

It seems that you can only assign the license while creating the phone.

If you go to the Multiline IP Telephones form, for a phone that was created as Hotdesk and ACD it gives you a warning that those two options are mutually exclusive?

Have they really changed things this much?

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What's most important is that you realise ... There is no spoon.

 

[Billz66]

Not knowing how it used to be , i assumed that that was always the case

I thought that you always had to delete to add acd to a extension.

we converted a site that had 50-60 traditional ACd to hotdesk and
used imports to clear keys then deleted the old ext , and recreated them as hotdesk acd when adding them back in.

I think you can also convert a traditional acd user to hotdesk by creating a new device with the old tradional hotdesk login
- never tried it cos we always had the extension as the required number ( acd agent ids were always dummy numbers on our systems)

If I never did anything I'd never done before , I'd never do anything.....

 

[Billz66]

There is a nice new ACD key though ( bit like superkey method)
1 key can let agents login in ,make busy ,request help, logout

and if cos is set can use it to monitor as well


If I never did anything I'd never done before , I'd never do anything.....

 

[tlpeter]

What is it called like Bill?
I think i am gonna test it out on Monday

BAZINGA!

I'm not insane, my mother had me tested!

 

[Billz66]

ACD
just pop it on and press it and the softkeys will display what is available in the COS


If I never did anything I'd never done before , I'd never do anything.....

 

[tlpeter]

I did and this is nice.

BAZINGA!

I'm not insane, my mother had me tested!