We have an NEC IPS 2000 and CallCenterWorx 2.0 and MIS 2.11. The problem I have is that although current ACD phones are working fine, I recently added 3 new ones and can't get the logon/logoff, break, and work buttons to function. I am sure I am using the correct OAI funtions, but feel that there may be one step somewhere that I am missing. Does anybody have a list of commands that need to be used when setting up an ACD phone? I have used the following for these phones:
cmd 10
cmd 1201
cmd 1202
cmd 1204
cmd 1207
cmd 1212 &1213
cmd 1223
cmd 1303
cmd 1305
cmd 90
cmd 93
I would appreciate if someone could tell me if I may have missed a command.
cmd 10
cmd 1201
cmd 1202
cmd 1204
cmd 1207
cmd 1212 &1213
cmd 1223
cmd 1303
cmd 1305
cmd 90
cmd 93
I would appreciate if someone could tell me if I may have missed a command.