ACD PHONE CALLER I.D. PROBLEM

[hillrd]

I am running Symposium Express 2.0 at a Hotel that I manage. They just converted from the M2250 consoles to the M3904 to handle there incoming calls. The problem I'm having after installation is that when a call comes in on the ACD phones, and the operator transfers the call to an extension, if that extension has an FDN (ring no answer)0 or covered by the operator, the dispaly on the M3904 (used as ACD phones) does not show that the orginating call 404-354-xxxx was Ring No Answer from ext xxxx when the call comes back to an agent. The display only shows the originating call and the skillset name (404-354-xxxx Hotel_Main). I tested this situation using an in-house phone and it works perfect. Can someone help me out here?

Thanks for any help.

 

[sandyml]

I left you a response on the other thread you posted this comment. But to get around it, you may need to configure a different CDN and have calls forward no answer to that. Then you can name the CDN something like "No Answer" and it will display. Depends on how your SECC phoneset display is configured.

 

[hillrd]

Thanks for replying back so soon. I'm not familiar with this website so that's why there's 2 posting. I had someone to help me install this setup. If I'm not mis-staking there's already two CDN's built. The ACD Que button is on primary 00 ACD 2770. And I looked the Symposium configuration there's also another CDN 2777 configured as Hotel_Main for the hotel operator. I'm trying to figure out where I'm losing the digit string. I have tried changing the phoneset display rows 1 and 2, problem still stands.

 

[hillrd]

To give you a better picture the M2250 is stell in place it's just in night mode. And that has a night call forwad an ACD.