ACD Phanthom to VM

[mqh123]

I have a phantom TN (500) with the following info. The 4303 is the direct group number to the ACD. Instead of it going to 4303 I want the number to go to a new menu. So I set up the menu in Call Pilot on the SDN page. I think I need to change the below to our VM number instead of the ACD number. Would it be FTR DCFW 4 4300 (vm)? or FTR DCFW 4 4140 (main #) Is that correct? Thank You,

LEV 02
CSDN
AACS NO
MLWU_LANG 0
FTR DCFW 4 4303
DATE 25 MAY 2009

 

[johnpoole]

to send it to the menu, the fdn would be you cp answer dn.. the same number you fdn/hunt phones to for voice mail. then add the dn to your vsdn table in cp

john poole
bellsouth business
columbia,sc

 

[johnpoole]

instead of an analog,out that then go to ld 23

new
ACD
0
xxxx
maxp 1
ncfw xxxx, (the answer dn for cp)

that free's up the lic, tn port etc.. just ignore the rest of the prompts.. as long as the dialed digits are defined as a service dn, the menu will answer

john poole
bellsouth business
columbia,sc

 

[mqh123]

The acryonym is FTR, not FDN. I did not see an FDN on the TN. Is FTR & FDN the same on a 500 phanthom number.

DES 4140
TN 072 0 03 09 PHANTOM
TYPE 500
CDEN 4D
CUST 0
WRLS NO
DN 4140 0 MARP
CPND
NAME ACD ADMISSIONS
XPLN 14
DISPLAY_FMT FIRST,LAST
AST NO
IAPG 0
HUNT
TGAR 1
LDN NO
NCOS 0
SGRP 0
RNPG 0
XLST
SCI 0
SCPW
CLS CTD DTN FBD XFD WTA THFD FND HTD ONS
LPR XRD CWD SWD MWD RMMD SMWD LPD XHD SLKD CCSD LND TVD
CFTD SFD MRD C6D CNID CLBD AUTU
ICDA CDMD LLCN EHTD MCTD
GPUD DPUD CFXA ARHD OVDD AGTD CLTD LDTD ASCD
MBXD CPFA CPTA DDGA NAMA MIND
MCRD
EXR0 SHL ABDD CFHD DNDY DNO3
USRD BNRD OCBD RTDD RBDD RBHD FAXD CNUD CNAD PGND FTTC
CDMR
PLEV 02
CSDN
AACS NO
MLWU_LANG 0
FTR DCFW 4 4303
DATE 25 MAY 2009

 

[Utreg]

Think john's FDN is 'Forward DN' this is set up via the FTR DCFW.
so changing:
FTR DCFW 4 4300
will do.

 

[johnpoole]

i still perfer

cust 0
acdn 4140
maxp 1
ncfw 4303

the only time i might use a phantom is with rcfw, so the end user can control the fdn.. we do use that for some on call pagers.. call comes off of a menu, ie to page the oncall press 1, that hits a phantom analog that is forwarded do a unique pager number each week

john poole
bellsouth business
columbia,sc