Hi all,
I have a customer that wants the above configured to a specific softkey if the call is not answered for any reason, but they would also like the origination path name to also display when the call is presented to the console.
I was planning on doing this as follows, and would apprectiate any feedback or if anyone has configured the same thing.
Present the call to nametag huntgroup, re-route this to the acd path, and the interflow the call to the console softkey after 30 seconds if not answered. I beleive the nametag will preserve the and present the nmae through to the console key, but only when answered and not before?
Thanks.
I have a customer that wants the above configured to a specific softkey if the call is not answered for any reason, but they would also like the origination path name to also display when the call is presented to the console.
I was planning on doing this as follows, and would apprectiate any feedback or if anyone has configured the same thing.
Present the call to nametag huntgroup, re-route this to the acd path, and the interflow the call to the console softkey after 30 seconds if not answered. I beleive the nametag will preserve the and present the nmae through to the console key, but only when answered and not before?
Thanks.
