ACD overflow question

[plough]

I have this ACD group that I want to Overflow if a call has been in q for more than 3 min. I have set OVTH to 180 (3min) but nothing happens...
The OVDN is an acd q with MAXP1 and a NCFW to another number.
What am I doing wrong?

TYPE ACD
CUST 0
ACDN 21517
MWC NO
DSAC NO
MAXP 7
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT 21
FRT 6
SRRT 21
SRT 30
NRRT 23
FROA YES
CALP POS
ICDD NO
NCFW 31517
FNCF NO
FORC NO
RTQT 5
RTQO MSB
SPCP NO
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 180
TOFT 180
HPQ NO
OCN NO
OVDN 31517
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT 20
RTPC NO
NRAC NO
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
IVR NO
OBSC NO
OBPT 5
CWNT NONE

 

[sandyml]

There needs to be an idle agent in the target queue -- since it's a "dummy" queue that is NCFW'd, it doesn't meet the criteria..

 

[plshlp123]

I just asked a similar question the other day, I understand that the OVTH is a number of calls not a timer. So in essence what you have is after there are 180 calls in queue the overflow will take place.

 

[plough]

I made it work.
OVTH is the Timer in Seconds. I changed the Overflow DN to point to the Call Pilot ACD q (active all the time) and build a simple application that points the number back out to reception.