ACD Overflow not working

[Sccoppa]

Hello All,
I'm hoping someone can help me out and indicate as to why I can't get ACD calls to overflow to an ACD DN NCFW'ed to voice mail. When all agents are logged in and on Not Ready status, if I place 2-3 calls in the queue the calls wait until an agent is switched off Not Ready. How can I send calls to a voice mailbox if the callers wait for say 30-60 seconds when agents are on Not Ready ?
I am not sure what happens when everyone is busy... I haven't tested that yet.
If all agents are in Not Ready status how do the timers treat the calls waiting? Does overflow treatment only apply to agents all busy? And do the timers ignore Not Ready status?

Below is a setup of the queue:

REQ PRT
TYPE ACD
CUST 0
ACDN 8593
MWC NO
DSAC NO
MAXP 20
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA YES
FRRT 43
FRT 6
SRRT 43
SRT 76
NRRT
FROA NO
NCFW 4512
FNCF NO
FORC NO
RTQT 0
SPCP YES
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 1
OVTH 1
TOFT 30
HPQ NO
OCN NO
OVDN 4604
IFDN 4604
BUSY SRC SRC SRC SRC
AENI YES
OVBU LNK LNK LNK LNK
EMRT
MURT 40
RTPC YES
STIO 3
TSFT 20
HOML NO
RDNA NO
DAL NO
RPRT YES
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
IVR NO


The OVDN 4604 is an ACD DN NCFW to voice mail with MAXP 1 and no one logged into that queue.

I just put in the IFDN, but that hasn't help either. I can easy remove that.

Thanks

 

[jeter]

Your in the wrong forum for this question. Try Nortel PBX or whatever your applications is in the correct site...


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