durangoace
Vendor
I have a customer with a ACD/UCD application. I am proposing a 1232D.
If I route the agent call to an alert (bell chime or strobe) (with agent group buttons on several phones) can there be more than one call in queue at a time?
Alternatively, can a phone be in more than one agent group?
What about if there is a virtual extension number assigned to the phone?
If I route the agent call to an alert (bell chime or strobe) (with agent group buttons on several phones) can there be more than one call in queue at a time?
Alternatively, can a phone be in more than one agent group?
What about if there is a virtual extension number assigned to the phone?
