Jul 3, 2003 #1 teleplop Vendor May 28, 2003 160 US Anyone know which load to print out members in an ACD que? Teleplop
Jul 3, 2003 #2 Supernn IS-IT--Management May 15, 2002 506 NL LD 20 REQ PRT TYPE DNB CUST 0 (normally or empty for all) DN xxxx (fill in ACD member Unfortunatelly it doesn't work for the CDNs. You have to capture the printout in LD 23 REQ PRT TYPE CDN CUST 0 CDN (enter to print all) Afterwards import them into a spreadsheet program or just wordpad and search for the ACD number you need Upvote 0 Downvote
LD 20 REQ PRT TYPE DNB CUST 0 (normally or empty for all) DN xxxx (fill in ACD member Unfortunatelly it doesn't work for the CDNs. You have to capture the printout in LD 23 REQ PRT TYPE CDN CUST 0 CDN (enter to print all) Afterwards import them into a spreadsheet program or just wordpad and search for the ACD number you need
Jul 4, 2003 #4 Supernn IS-IT--Management May 15, 2002 506 NL In LD 81 you would see everybody who has the ACD key programmed, you will not find who belongs to which queue. Upvote 0 Downvote
In LD 81 you would see everybody who has the ACD key programmed, you will not find who belongs to which queue.
Jul 4, 2003 #5 wolfi24 IS-IT--Management Sep 20, 2002 350 AR I agree with supernn, you must go to LD 20 Wolfi Upvote 0 Downvote
Jul 8, 2003 Thread starter #6 teleplop Vendor May 28, 2003 160 US Thanks to all for the response... Teleplop Upvote 0 Downvote