ACD LIM Removal

[SLonge]

I think my staff may have made a major mistake in regards to our Ericsson system. We were recently demolishing one of our locations with a LIM, and they just cut the LIM loose and placed it in storage. Now they called to say that the ACD system is dropping calls. Has anyone experienced this before? Do you know what it takes to recover? Any help that you all could offer would be greatly appreciated.

Thanks,
Steve Longeway

 

[lancbomb]

you cant just drop a lim like that you have to end the lim so the system knows its not their anymore but first you have to move all the prog units end the extns move any grps etc in the lim to others then end the lim via command if not will screw the dump and the system up

 

[SLonge]

So would my best bet be to hook the LIM up at the main location via a tie line, and then bring the LIM back up remove grps,exts,etc, then drop the LIM?

Thanks,
Steve L

 

[whosrdaddy]

depends on how many lims you have. anyway you can't just "unhook" a LIM. best option is to move the lim to your main site and connect it there. if a lim is out of order you can't change programmation and you can have all sorts of problems depending on what important program units are loaded in that LIM.

http://www.damovo.com

 

[SLonge]

We have 5 LIMS, but this brings up a question often asked by upper management; how would one recover from a disaster? Say there was a Tsunami and my California location with LIM3 was destroyed, would I have to start over from scratch in order to get my phone system back programmable and functional?

Thanks!
Steve L

 

[whosrdaddy]

no because you always have a backup, it is enough to hook a demo lim locally to the group switch to have a stable system again

http://www.damovo.com