Dear All
I was asked for some detail with ACD in ipLDK-100, and this info I would like to share with you:
Facilities available:
* Agents can log-in and log-out form different ACD groups.
* Up to 15 ACD groups can be installed in the ipLDK-100.
* Welcome messages can be recorded, and also queue repeating messages.
* Overflow to other groups or speed dialling numbers is possible.
* Clerical time (wrap up time) can be set, so agent get a small break between the calls.
* A superviser can "supervise" and help the agents in the call centre.
* The supervisor can also read statistics out from his/her phone display.
* There are some pc programs that can collect ACD statistics, but we have never used them.
* Even "skill based routing" (which agent has the higest/best skills to answer the calls) is posiible to use.
***
All programming is done in PGM190-192.
///doktor
I was asked for some detail with ACD in ipLDK-100, and this info I would like to share with you:
Facilities available:
* Agents can log-in and log-out form different ACD groups.
* Up to 15 ACD groups can be installed in the ipLDK-100.
* Welcome messages can be recorded, and also queue repeating messages.
* Overflow to other groups or speed dialling numbers is possible.
* Clerical time (wrap up time) can be set, so agent get a small break between the calls.
* A superviser can "supervise" and help the agents in the call centre.
* The supervisor can also read statistics out from his/her phone display.
* There are some pc programs that can collect ACD statistics, but we have never used them.
* Even "skill based routing" (which agent has the higest/best skills to answer the calls) is posiible to use.
***
All programming is done in PGM190-192.
///doktor