ACD Group Forwarding

[cowboz]

I have a BC 11 SP15 system I am trying to forward an ACD group to a DEST code. I am able to forward to other ACD groups as well as to an ext. I have tried setting up PELP on Ext to route to DEST code which works if you dial EXT but not if you forward the ACD group to Ext.

 

[parnum]

Try CDINI on ACD to ABBdial where TRA=DEST code

best parnum

 

[cowboz]

Parnum,

Can you help with the cmds I am missing something I believe.

I am trying to forward ACD grp 6623 to Dest code 6203. I have tried various Ad cmds but so far no success.

Thanks for the help