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ACD Group Forwarding

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cowboz

Technical User
Jul 16, 2006
41
US
I have a BC 11 SP15 system I am trying to forward an ACD group to a DEST code. I am able to forward to other ACD groups as well as to an ext. I have tried setting up PELP on Ext to route to DEST code which works if you dial EXT but not if you forward the ACD group to Ext.
 

Try CDINI on ACD to ABBdial where TRA=DEST code

best parnum
 
Parnum,

Can you help with the cmds I am missing something I believe.

I am trying to forward ACD grp 6623 to Dest code 6203. I have tried various Ad cmds but so far no success.

Thanks for the help
 
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