ACD Express with 6110

[kenny5445]

Hi, does anyone know how the 6110 handles ACD express paths/agents?

i.e. do you get reporting from these as a normal ACD path/agent or are they just ignored?


Thanks

Kenny

 

[Mitel100]

With ACD express you cannot get reporting via the 6110 according to the docs.

If you really wanted to get some reporting, I would of thought the 6110 could look at the real time SMDR output and capture the path number, but you would only be looking at getting number of calls and abandoned calls nothing else.

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[Mitelmatt]

There is a new product coming out later this month called Mitel Business Dashboard/ Customer Services Manager which ACD Express was designed for. It';s basically the old Callview product