ACD/DNIS Ring cycles

[MarieCurie]

My customer wants an 800 number to ring 2 times, instead of 6 times. How do I change this? I don't see an option in load 23...

Thanks!

M.Curie

 

[acewarlock]

Does this 800 number terminate on an ACD or does it ring on a phone

 

[acewarlock]

Can you post the ACD print out for this 800 number.

 

[MarieCurie]

There is a cdn which points to this acd, also. I hope this isn't too long a read...

TYPE ACD
CUST 0
ACDN 4382
MWC NO
DSAC NO
MAXP 50
SDNB YES
BSCW YES
ISAP YES
VSID 10
AACQ NO
RGAI NO
ACAA YES
FRRT 60
FRT 2
SRRT 61
SRT 46
NRRT
FROA YES
NCFW 9602XXXXXXX
FNCF NO
FORC YES
FCFT 2
SPCP YES
OBTN NO
RAO NO
CWTH 1
NCWL YES
CWLF 2
CWLW 3
BYTH 0
OVTH 2047
TOFT NONE
HPQ NO
OCN NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT 6
RTPC NO
HOML NO
RDNA YES
ACNT
DAL NO
RPRT YES
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
IVR NO

 

[acewarlock]

When you say it rings 6 times, what answers on the 6th ring, is it a recording or is it a live agent.

 

[MarieCurie]

It rings to the first announcement...then goes to a person.

 

[acewarlock]

If it takes 6 rings for the recording to answer you don't have enough ran trunks. check the route for the ran and see if it is set for delayed, IMM or continous play.

 

[MarieCurie]

It is set for delayed.

 

[acewarlock]

Try changing it to IMM and see if that helps