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ACD Corruption

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omarrj

Technical User
Aug 28, 2002
126
CA
anyone know if there is a patch for acd corruption
 
what do you mean by acd corruption?

an acd phone set? what type of sets?
an acd que?
Corruption caused by what action?
What software RLS?
ACD-D, MAX, Symposium?
 
rlse 23.35 when corrupted acd ques will not give RAN or NCFW
when switch is reloaded it works fine
 
On the reload you should see a SYS message before the INI if it was a corruption problem. You may be short on call registers or there may be another call processing problem that should have been indicated with BUG and ERR messages before the reload.

Check your Call registers and if happens again look for BUG and ERR codes. Make sure they are turned on in PARM and TTY and history file
 
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