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ACD - Call Work Codes!

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MaxIT1

MaxIT1

Technical User
Feb 19, 2002
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Currently have Call Work codes setup for incoming ACD calls which work fine. We now require Call Work codes for Outgoing calls, is this possible? If so, can the Agent's be forced to enter a call work code before they dial out.

I am aware this is possible using CDR forced Account code's but require the info on CMS rather than the Call management system. Can anyone help????

Thanks

Max
 
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