We have a CS1000k M SG on Release 7.5. Latest updates/patches have been applied. We use basic ACD C-2 reporting to a Telecost Server to format the reports. We are set up in the SCB to have the reports run from 1/1 to 12/31, from 6am to 8pm, 7 days a week.
We also have a Okidata ACD printer connected to capture a hard copy of the raw data. The reports did not print at all on 12/31. The LD 37 TTY test did verify the port is working as the test did print. On 1/1/16 the 6am report did show total stats, all on the 6 am report, for what appeared to be the data for 12/31, as no one was in a active group on Jan 1st. We have multiple CS1000K systems set up the same way and all of them had the same issue. Has anyone had a similar issue?
Thank you,
We also have a Okidata ACD printer connected to capture a hard copy of the raw data. The reports did not print at all on 12/31. The LD 37 TTY test did verify the port is working as the test did print. On 1/1/16 the 6am report did show total stats, all on the 6 am report, for what appeared to be the data for 12/31, as no one was in a active group on Jan 1st. We have multiple CS1000K systems set up the same way and all of them had the same issue. Has anyone had a similar issue?
Thank you,