Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
ACD C1 reports and SCB
- Thread starter ichabob
- Start date
When you are configuring your SCB are you changing to AID (Agent ID Mode) from position ID mode? With Posid mode agets log in by hitting their Incalls Key twice, AID requires a log in code. The range for the codes is set at the IDLB and IDUB prompts.
- Status
Similar threads
- Locked
- Question
- Locked
- Question