acd and multiple ring

[mcall]

I have experience with Add/mov/chg but only limited know how on rest. The guy who handled that had a stroke and I'm trying to pick up. I have a situation where I needed a DN to ring on two diff phones simultaneously and roll to voice mail with no answer. I got that configured but now they want to have calls forwarded after hours to a cell phone. I'm thinking putting phones into an ACD using info found in thread thread798-710317 creating path to cell in NCFW. My question is can I configure both phones to ring simultaneously using ACD or is there a better way to accomplish this?

 

[cmawbey]

would group call be what you want

this feature allows predefined extns to be called simultaneously at the press of a key.as each set answers they are put into a conference call.analog sets cannot initiate a group call but can be included in the group..

Colin

 

[mcall]

I don't think so. Looking at my first post, I realize wasn't clear enough. Two phones are in a help desk situation. Would need second phone available in event of another caller. If understand group call correctly, both phones would be unavailable until call ended. Am I wrong?

 

[PERRYPJ]

CALLED MCR KEY, SAME EXTENSION NUMBER BOTH PHONES RING PHONE PHONE PICKS IT UP IF THEY ARE STILL ON THE CALL AND ANOTHER ONE COMES IN THE OTHER PHONE RINGS. THEN WHEN BOTH ARE BUSY YOU CAN SEND IT TO VML

OLD ROLMEN WORKING ON NORTELS

 

[mcall]

Config I'm using now already sends to VM. My goal now is to establish means where calls redirected to cell phone after hours. Considered CFW but want to try for sit that covers event that CFW not set. Thought ACD good option but can't find way to get both phones to ring at same time.

 

[wdhb]

depending on your s/w, you could use the cfna time of day feature

 

[dirkfuzzbucket]

Make both phones MCR (instead of SCR) one will be the MARP when you prt it.

Add call forward to the Marp phone only (key xx cfw 16) and call forward this manually to your mobile every night (cls cfxa).

 

[mcall]

tks for all the advice. looks as CFW is best option for what they want.