ACD and MAX setup

[lislis]

Hello
Is it possible (and how if it's) to make such a setup using MAX:
ACD group configured with local agents
at 5 pm all agents are logged of and NCFW for acd is pointing some external DN1 extension
at 8 pm until 9 am next day Night call forward (NCFW) should be changed to some other external DN2 number

Is it possible with MAX. How to programm it?

Lis

 

[mikeyb123]

Yes it is possible. Use Change orders and Schedules.

"It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you."

 

[ssinger1]

Lislis
I have almost the same thing you are asking but I control the main ACD Number by CCR

 

[lislis]

But are the TIME settings reflects real situation on call handling or it's reporting only?
Could you please give some walkthroug for this task?

Lis