ACD and DWC - one or several queues?

[telecomPA]

hi all, if i build a set for ACD 3000 and assign key 0 as

key 0 ACD 3000 o xxxx (position ID).

can i add a DWC key on that set for several queues, not just 3000?

also, can that phone built on ACD 3000 takes call from another queue w/out having Symposium?

 

[phonz1]

in the cls, type SPV, then you can and no, they can't take calls from other queues

 

[captaingadget]

You can answer calls from up to 5 queues if you have the Multiple Queue Assignment (MQA) package installed.

 

[telecomPA]

what else do u need besides the MQA package?

 

[bigindian65]

You have to be on 4.5 or above if do not have MAX.

Mato' Was'aka

 

[phonz1]

MQA requires Meridian Max, he doesnt have max or symposium

 

[telecomPA]

thanks. we're going to 5.0, but as mentioned above, we don't have MAX or Symposium, so i guess my staff is stuck on one ACD queue per set.