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ACD and CM Express

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c9scottd

c9scottd

MIS
May 29, 2004
1
US

Is there any way to get ACD (call queueing) on a CM Express setup, other than using IPCC Express? From what I can see on Cisco's site, there is no IOS-based ACD available. Does anyone know if Cisco may have something in the works?

I have a Nortel Norstar system I want to replace and CM Express looks perfect, but no ACD would be a dealbreaker.

Thanks for any info.
 
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