Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

ACD Agents ability to identify which queue the call is coming from?

Status
Not open for further replies.
Frav82

Frav82

Technical User
Mar 21, 2005
67
US
Good Morning,

(ACD's are not my strength [smile])

Is it possible for agents who work in multiple queues to identify which queue the caller is coming from so they know exactly how to answer the call?

Thank you,

Rob

OpenScape 4000 V7 R2
 
Sort by date Sort by votes
Sorry about that,

We have three SV9500's with fusion running V9 and we use GNAV.

Thank you CoralTech,

Rob

OpenScape 4000 V7 R2
 
Upvote 0 Downvote
I think you need to test this one because I am pretty sure they get an indication in the display of the split they answer.



There are 10 kinds of people in the World.

Those that understand Binary and those that don't.
 
Upvote 0 Downvote
Status
Not open for further replies.

Similar threads

Kasim521
  • Locked
  • Question
Block call from an extension to another extension - NEC SV8100 1
Replies
5
Views
207
OzzieGeorge
OzzieGeorge
ahorner
  • Locked
  • Question
Unable to identify SV8100's Region
Replies
6
Views
172
ahorner
ahorner
TXtac
  • Locked
  • Question
SV9500 and ACD
Replies
2
Views
143
belevedere
belevedere
R
  • Question
NEC IPK-I Moving from T1 to PRI
Replies
7
Views
432
RuralHospital
R
thomen00
  • Locked
  • Question
NEAX 2000 IPS - CALL BOX TO AUTO DIAL (HOTLINE) TO ANOTHER EXTENSION 1
Replies
2
Views
136
thomen00
thomen00

Part and Inventory Search

Sponsor

Back
Top