ACD Agent vs Supervisor

[telklass]

Hi Guys ,

How CS1K handle acd agent vs acd supervisors ?

I can see the license limitation for ACD Agent , printed from LD 22 // Are these licenses decrease for each acd supervisor ?

Please light me !

Thanks !

 

[Firebird Scrambler]

Yes, if you delete or add in any ACD set, the licenses for ACD will change.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website =

http://somertel.myfreesites.net

linkedin

 

[telklass]

Many Thanks !

 

[telklass]

Now i got this below from the Call Server :

[highlight #FCE94F]IP USERS 709 LEFT 83 USED 626[/highlight]
BASIC IP USERS 0 LEFT 0 USED 0 OVERFLOW 1
TEMPORARY IP USERS 350 LEFT 350 USED 0
DECT VISITOR USER 0 LEFT 0 USED 0
[highlight #FCE94F]ACD AGENTS 701 LEFT 102 USED 599[/highlight]


Can you please tell me the difference between IP Users and ACD Agent ?


Look forward to your reply .


Thanks !

 

[Firebird Scrambler]

IP users means the number of IP sets licensed to be deployed

ACD refers to the number of ACD sets that can be configured and these can be wired or IP phones which means an IP licence will be used up when an ACD set is enabled.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website =

http://somertel.myfreesites.net

linkedin

 

[telklass]

Got it ,

Thanks !