ACD Agent phone logs out when I put the handset down?

[ellbhoy]

Hi

I have just set up an ACD Agent IP Phone for the first time. As normal, I have to pick the handset up to login using key 0, however when I put the handset down it logs me out again! Do you know if there is a setting I need to change to stop this from happening?

Thank you


DES IP2004
TN 104 0 00 10 VIRTUAL
TYPE 2004P2
CDEN 8D
CTYP XDLC
CUST 0
NUID
NHTN
CFG_ZONE 010
CUR_ZONE 010
ERL 0
ECL 0
FDN 7000
TGAR 0
LDN NO
NCOS 7
SGRP 0
RNPG 0
SCI 0
SSU 0010
LNRS 16
XLST
SCPW
SFLT NO
CAC_MFC 0
CLS TLD FBD WTA LPR MTD FNA HTA TDD HFA CRPA
MWA LMPN RMMD SMWD AAD IMD XHA IRD NID OLD VCE DRG1
POD DSX VMD SLKD CCSD SWD LNA CNDA
CFTA SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMA MCTD CLBD AUTU
GPUD DPUD DNDA CFXA ARHD FITD CNTD CLTD ASCD
CPFA CPTA ABDD CFHA FICD NAID BUZZ AGRD MOAD
UDI RCC HBTA AHA IPND DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDA
USRA ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
FDSD NOVD VOLA VOUD CDMR PRED ICRD MCDD T87D KEM2 MSNV FRA PKCH
CPND_LANG ENG
RCO 0
EFD 7000
HUNT 7000
EHT 7000
LHK 0
PLEV 02
PUID
DANI NO
SPID NONE
AST
IAPG 0
AACS YES
ACQ AS: TN
ASID 17
SFNB 2 5 6 7 8 9 10 11 12 13 15 16 17 18 19 28 29 33 35 36 37 38
SFRB 1 2 15 32 33 34 35 36 37 38
USFB 1 3 4 5 6 7 9 10 12 13 14 15
CALB 1 3 4 5 6 8 9 10 11 12
FCTB
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 ACD 29005 0 1054
AGN
01 MCR 2277 0
DNRO 0
DNRI 0
CPND
CPND_LANG ROMAN
NAME IT Phone
XPLN 24
DISPLAY_FMT FIRST,LAST
02 SCU 0001
03 MCR 3336 0
DNRO 0
DNRI 0
CPND
CPND_LANG ROMAN
NAME IT Service Desk
XPLN 24
DISPLAY_FMT FIRST,LAST
04 ADL 12
05 ADL 12
06 MSB
07 NRD
08 ASP
09 ADL 12
10 ADL 12
11 ADL 12
12
13
14
15
16 MWK 7000
17 TRN
18 AO6
19 CFW 16 7000
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27
28
29
30
31

 

[mikeyb123]

Setting for that is on the acd q itself. I think the prompt is HOML

so you need to look in ld 23

REQ prt
TYPE acd
ACDN 29005

It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.

 

[ellbhoy]

Thank you for your response. The HOML value is currently set to YES, do I need to change this to NO?



TYPE ACD
CUST 0
ACDN 29005
MWC NO
DSAC NO
MAXP 100
SDNB YES
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT
SRRT
NRRT
FROA NO
CALP POS
ICDD NO
NCFW
FNCF NO
CWTT NONE
HMSB YES
ACPQ NO
FORC NO
RTQT 0
SPCP NO
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT NONE
HPQ NO
OCN NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT
RTPC NO
HOML YES
RDNA NO
LABEL_KEY0 YES
LABEL k
ACNT 100
NRAC YES
NDFL
DAL NO
RPRT YES
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
IVR NO
OBSC NO
OBPT 5
CWNT NONE

 

[mikeyb123]

give it a go

It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.

 

[ellbhoy]

Yes that appears to have worked.

Thanks for your help

 

[janaya]

wow that's an old one. I remember that problem from way back.