Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations Chriss Miller on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

ACD agent observe?

Status
Not open for further replies.
ss341

ss341

Technical User
Joined
Dec 29, 2004
Messages
58
Location
US
Supervisor has OBV key. She can observe any Agent in any ACD queue. Is there any way to restrict her to just her ACD?
 
Status
Not open for further replies.

Similar threads

lastation4
  • Question Question
ACD Queues
Replies
1
Views
112
lastation4
lastation4
wichie13
  • Locked
  • Question Question
Observe functionality
Replies
1
Views
345
SharkySeph
SharkySeph
MoJHK
  • Locked
  • Question Question
Nortel Basic ACD in CDR
Replies
0
Views
341
MoJHK
MoJHK
Shivrohi
  • Locked
  • Question Question
Log Off Agent Remotely
Replies
2
Views
314
Shivrohi
Shivrohi
SijuM
  • Locked
  • Question Question
How can i remove group of ACD from Nortel Cs1000
Replies
5
Views
525
robakabobbo
robakabobbo

Part and Inventory Search

Sponsor

Back
Top