ACD agent not hotdesk voicemail

[kenny5445]

Hi, I have a small office that has acd non-hotdesk agents (system is using tennancy) who want personal voicemail for other members of staff to transfer calls to when they are out of the office.

In the past I have put the voicemail directly on the phone that the agent uses which means that they have 2 numbers (one for the acd agent and the other for the phone to transfer to voicemail).


Is there a neater way of doing this?

Thanks

Kenny

 

[kwbMitel]

Not sure if I am understanding this challenge correctly but if the transfer is being done manually by other staff members then there is a FAQ on this.

The MB can be accociated with the prime of the set using this method.

faq1329-6963


*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.