ACD Agent - Length of call on phone display

[Cabarrus]

Mitel 3300 CX-II Release 4.1 with 5324 phones.

Is it possible for an agent who is taking a call to see the length of call timer on the display so they know how long they have been on the call for?

thanks

 

[Supernova99]

Yes if you use Contact Centre Client with the 6100 CCM
I think what you are after is call duration display which kicks in when a pstn trunk is calling.
If the call is solely private network then no timer is displayed

Share what you know - Learn what you don't

 

[Cabarrus]

So it cannot be seen on the phone display, but we could install the Contact Center Client on the agents pc for them to see this?

 

[kwbMitel]

The contaqct center client can show them the call duration. Advantage is that it will show HH:MM:SS instead of just HH:MM.

I'm somewhat surprised that it does not display already on the phone so it is hard to imagine how you might have it set up whereby it does not display.

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