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ACD Agent ID log in question? 1

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TDMtek

TDMtek

IS-IT--Management
Sep 16, 2004
192
US
How does one set up Agent ID login. Our site has only used position ID login for all our ACD Queues. We need to be able to use Agent ID login for a new application we are going to install.

The only place I see the AID prompt is in the SCB; if I change the prompt from NO to YES; wouldn’t I have to reprogram all my other ACD set in all my other queues to Agent ID’s and then retrain all 100 + agents on how to log in.
 
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That is where you set the agent login ID and yes you will have to re-train your agents.
 
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Once you set AID to YES that is a system wide change

OLD ROLMEN WORKING ON NORTELS AND AVAYA
 
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