ACD AGent Help

[JP26]

hey all have an acd with 11 agents need to add a new one so i copied from a tn and added every thing looks good except the agent cant log in here is what i haveES W
TN 004 0 09 02
TYPE 2216
CDEN 8D
CTYP XDLC
CUST 0
AOM 0
ERL 0
FDN 8677
TGAR 1
LDN NO
NCOS 7
SGRP 0
RNPG 1
SCI 0
SSU 0000
LNRS 16
XLST
SCPW
CLS CTD FBD WTA LPR PUA MTD FNA HTA TDD
MWA LMPN RMMD SMWD AAD IMD DOS XHD IRD NID OLD VCE DRG1
POD DSX VMD SLKD CCSD TENA SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
OUSD OBPD CDMR MCDD T87D PKCH
CPND_LANG ENG
RCO 0
HUNT 8677
LHK 4
TEN 1
PLEV 02
DANI NO
AST
IAPG 0
AACS YES
ACQ AS: TN
ASID 16
SFNB 2 5 6 9 10 11 12 13 15 16 17 18 19
SFRB 1 2 15
USFB 1 3 4 5 6 7 9 10 12 13 14 15
CALB 1 3 4 5 6 8 9 10 11 12
FCTB
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
DNDR 0
KEY 00 ACD 7710 0 5720
SPV
01 NRD
02 MSB
03 SCR 8564 0 MARP
CPND
NAME KAREEM JAMES
XPLN 12
DISPLAY_FMT FIRST,LAST
04 SCR 6564 0 MARP
CPND
NAME KAREEM JAMES
XPLN 12
DISPLAY_FMT FIRST,LAST
05 TRN
06 AO6
07
08 AAG
09 DSP
10 DWC 7710
11
12
13
14
15 MWK 8677
Now I would like to change the key 0 to acd 7710 0 5720 agn as this is not a spv position but i cant seem to do it is that what is not allowing log in. when i try to build new in ld 23 i cant get passed pos? Thanks for all input

 

[M1spezi]

A headset is connected when you try to login ?

Meridian, Callpilot, CCM (Symposium) from Germany

 

[JP26]

No It is not I just can get the login id to work.

 

[PERRYPJ]

You need a headset attached to the phone to log in

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[JP26]

Really why cant he just have handset off hook and is that why he cant log in!

 

[JP26]

I just check there are others in the group I just cant ;log in where is the pass code defined thanks

 

[trvlr1]

Basics of logging in:

Using just the handset, put it to your ear, then press the 0 key, you should hear stuttered dial tone. When you hear this, enter the code and press #. The phone should go into not ready. To start receiving calls, take it out of not ready.

Things to consider:
1. This is programmed as a 2216, make sure you are using a 2216. If you use a 2616 phone, users have the habit of not picking up the handset which will not allow you to log in, or laying it back on the cradle once logged in, which will log it out.
2. Make sure the phone is not already logged in by pressing the make busy key once to log out (arrow beside the key), then a second time (no arrow beside the key) to allow you to log back in.

If you are trying to use Symposium/Call Center, the agent needs to be set up with a profile there and you need to use the password set up there, or symposium will not monitor correctly. Each password belongs to the individual and only one person can use each password to log in. Trying to use a password a second time will not allow that person to log in. Symposium display will tell you if that agent is already logged in.

 

[JP26]

thanks t