ACD Agent force logoff

[marksb101]

A co-worker and I have been given the responsibility of maintaining a series of Mitel 3300 ICP. A few weeks ago, he went to remove a user that was being termed, but tried to complete while the user was logged in as an ACD agent.
Now I am unable to find any of the other information pertaining to the user, 1st call re-route, agent ID, etc to remove. When we try to remove the extension, it states that the user is logged in and cannot be completed.
Is there any way to force a logoff for a ACD agent. I have tried the help files, but am not able to gain enough information to remove or find.

Thanks,

Mark

 

[drsmith45]

in feature access code assignment acd agent log off
there will be a code
and then you need the agent id code

 

[PPCLI]

Go to the set and press the superkey and logout or assign a code to acd logout go to the set and dial the code and it will logout the agent