ACD agent CFNA

[kokolino23]

Hello,
I've looked everywhere but I can't find if I an ACD agent can do CFNA to their VM? Obviously they're still logged on to their agent group. I'd guess it's not possible but I was thinking what other alternatives do I have?

I've got a an ACD group 3000 with traditional ACD agents 200 & 201, while their base xtn is 100 & 101. They need to take calls for their own xtn no as well as for the ACD grp. If I configure a multicall key as 100 on xtn 200, would that work? Then I can reroute 100 to the VM on 1st alternative.

 

[Billz66]

assuming its a MCd , yes they should be able to use 1st alternative or fwd nans to vmail

it will only work on direct calls to their extension not calls from the path

If I never did anything I'd never done before , I'd never do anything.....

 

[LoopyLou]

Agree with Billz66. You can forward calls direct to the base extensions DN but any calls coming from the queue can't be forwarded.

You can't duct tape stupid.