Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations IamaSherpa on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

ACD Agent Blind transfer

Status
Not open for further replies.
dj4020

dj4020

Technical User
Jul 8, 2004
460
US
Agent is on ACD call attempts to Blind Transfer to a SCCS acquired CDN (Application) the agent has to stay online until it is answered before they can complete the transfer. Any help would be appreciated.
 
Sort by date Sort by votes
Also has been suggested this may be design intent for SCCS gauruntee of call being handled. I want to be able to do a blind transfer or do I have to wait for an answer. SCCS 4.2 SU12S
 
Upvote 0 Downvote
What is the Software level of the Switch - there may be patches for this problem. There are several in 25.40 for odd transfer/conference problems with 3900 sets.
 
Upvote 0 Downvote
All the Deplists are in. However have found out that a blind transfer is allowed. Customer had decided to program call routing like there old Aspect. In making it work the same way caused some issues. Thank you for the response.
 
Upvote 0 Downvote
Status
Not open for further replies.

Similar threads

MoJHK
  • Locked
  • Question
Change the Nortel Symposium agent to a baic ACD agent
Replies
1
Views
197
Firebird Scrambler
Firebird Scrambler
phonetech2012
  • Locked
  • Question
agents not acquiring,not populating rtd's
Replies
0
Views
163
phonetech2012
phonetech2012
ADRIAN74
  • Locked
  • Question
AACC AAAD phonebook and Agent Statistic not working with voice contact type
Replies
0
Views
277
ADRIAN74
ADRIAN74
megaa
  • Locked
  • Question
ACCS agent desktop variables
Replies
0
Views
157
megaa
megaa
ADRIAN74
  • Locked
  • Question
AgentDesktop phonebook still in grey
Replies
0
Views
132
ADRIAN74
ADRIAN74

Part and Inventory Search

Sponsor

Back
Top