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ACD Active

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wolfi24

wolfi24

IS-IT--Management
Sep 20, 2002
350
AR
Hi!
I have two CDN adquire in Symposium , but in reports this CDN show like ACD active .
Any Ideas?
Thanks in advance



Wolfi
 
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ACD Active means the call defaulted to the ACDDN...just because its acquire doesn't mean a whole lot if the scripting is faulty.
 
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I compare this CDN whit other working good and your setup is ok in Symposium , but I can´t work this two CDN

Wolfi
 
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If you dial the CDN does the call arrive at the proper skillset? Or does it hit the (default) ACD Queue?
Then you can determine if the scripting is ok.
 
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If I dial the DID (this number have a target this CDN) the call is present in Agent , but symposium show no active in Skillset.

Wolfi
 
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Un-acquire the CDN and then re-acquire it again. See if that does the trick.
 
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