ACD 500 sets

[lynmar]

I have a IVR system with 24 500 ports programmeed as agents. IVR will be rolling out a second phase on our system in a couple of months and will need these 500 sets to do outbound dialing. What do I need to do in able for these to dial out?

 

[wdhb]

In theory nothing. You might however need check the following prompts to see if they have the values appropriate for your system;

NCOS
TGAR
XLST
CLS check for CTD/TLD/UNR etc