ACCS - Real-time not population on network

[William C290]

Hi ,,, we are not able to view real-time information from any pc on the network,
but it's working on the CCMA server, ACCS is 7.1.2.2, any idea ???

 

[Mo. Abdullah]

do you have screenshots
is there a firewall between the PCs and the Server ? on the same subnet or different subnets?

 

[William C290]

@Mo. Abdullah: Yes, we have a firewall and on a different subnet

 

[Mo. Abdullah]

you should follow up the ACCS port martix guide as below : you should open the multicast and unicast ports for real-time statistics between the client desktops and server machine.

if the desktops running microsoft edge, you should load the page in internet explorer mode : IE mode.