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ACCS Forces New Calls To Agents Already On Calls

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Kikie

Kikie

Technical User
Apr 28, 2016
59
GH
Hello Team,

I noticed ACCS routes calls even though agents are already engaged. This makes agents miss these calls then the application changes Agents' Status to Not Ready in AAAD. I'm baffled by this.
My thoughts were that it could be network-related, but I realise it's probably an Avaya issue..
ACCS - 7.0.1
IPOSE - 10.0.0.3

But I have another client on IPO500 V2 with the same issue using Avaya Communicator.
IPO - 9.1.2

Has anyone faced this?
 
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