ACCS callback request

[chrisag]

Hi all

I have ipoffice server edition r10.1 and ACCS r 7.0.2
The customer wants when a call is in queue to give the customer the option to press 1 to request a call back.From the manuals i found that i need to install the callback assistant on a different server for this to work.
Is there any other way to do this?

 

[dbuxton101]

no you need to buy call back request off APS. If you get it please let me know

https://www.youtube.com/watch?v=4ae_umJU5Ac

 

[chrisag]

Yep I got an answer from Avaya saying this but is way too expensive