ACCS auto answer

[Diya Freahat]

How to enable the auto answer feature on onex communicator with IP Office?

Control of workplace(latest Version)/communicator are not possible from AAD with ACCS agent desktop.

Based on avaya compatibility matrix herewith https://secureservices.avaya.com/co...ct+Center+Select&solution=false&version=7.1.2, the following softphones are compatible with ACCS:
One-X® Communicator ( Avaya ) 6.2.10 : working without auto answer
Workplace Client 3.20,3.21 and 3.22: no download available on avaya

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[megaa]

try avaya communicator instead of onex communicator. They are different products, onex communciator is for comunication manager only not compatible with ip office. But there is no option in the communciator for auto answer, only in the workplace client (general settings/auto answer)