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ACCS agent desktop variables

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megaa

megaa

Technical User
Nov 1, 2006
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How is is possible to push script variable values on the AD under intrinsics?
I tried to configure under CCMM/agent desktop configuration/general intrinsics, but on AAAD, the configured variable not visible during a call. It shows only the pre-configured intrinsics always (skillset, etc)
Is there any other way to put script variables to the agent desktop (eg database query results)?

Thanks.
 
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