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ACCS Agent Desktop Being forced into "Not Ready"

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VNeilson

VNeilson

Technical User
Apr 16, 2013
38
ZA
Hi All,

ACCS Version: 6.4

Call Centre Agents using Agent Desktop get forced into not ready when receiving incoming calls queued to their call set. Has anyone experienced this issue before? [flush]

I appreciate the assistance.

 
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If they don't answer or when?

"Trying is the first step to failure..." - Homer
 
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It's immediate. as soon as the call hits any of the skill sets the agent desktop is set to not ready
 
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Sounds like ACCS is not able to reach the phone?

"Trying is the first step to failure..." - Homer
 
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