ACCS 6.3 connectivity to Aspect Eworkforce

[FONEGUY]

Is anyone using the Aspect EWorkforce Managent system with the Avaya ACCS 6.3 ? We recently upgraded from Nortel Symposium 6.0 to Avaya ACCS 6.3 and cannot restore the connectivity to the Aspect server . We have reset all of the user and account IDs ,reset the passwords on both the ACCS and the Aspect server to match the Aspect specs , verified that port 1972 is open on the ACCS server , both servers can ping each other , but the Intersystems Cache OBDC connection from the Aspect server to the ACCS server won't work . I'm wondering if we have install the Intersystems Cache OBDC driver on the ACCS server , presently only see the SQL driver on the ACCS server .
Aspect has been very little help , I'm about to open a ticket with our Avaya support but don't want to drag my tech into a fingerpointing session .
Many thanks in advance !

 

[effort1584]

I would sure assume they need the Cache driver. You could install the driver on your PC (quite easy), setup a DSN and see if the connection successfully tests. The driver is on the install DVD in the third party folder. There are 2 drivers in the folder x86 and 64 bit. 64 bit is ONLY for 64 bit applications, not 64 bit operating system. For example 99% of Microsoft Office running on Windows 7 64 bit is actually 32 bit software. Aspect would need to tell you which driver is appropriate.

 

[FONEGUY]

We finally figured out that Aspect was looking for the sysadmin user ID and password , it only took me asking them 5 times before they tried that .Thanks !!